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FAQs

Non-Course

Where is your office?

Currently we run courses at SUSS and Singapore Shopping Centre and we do not has a physical office or own training centre yet?

Where is Institute funding status?

We are a new start-up at pre-seed funding status.

Is the Institute seeking funding?

We are actively looking for available funding and grants.

 

Pre-Course

Are the courses open to public and how do I register for the course?

Our course is open to both corporate and public, and registration must be made online. Currently we only accept registration at EventBrite’s website until we fully launch our website.

Upon successful registration, you will receive a confirmation email from EventBrite.

Do you has Chinese blockchain curriculum?

We are able to conduct blockchain courses in both Chinese and English medium.

Do you conduct customized blockchain workshop for corporates?

Yes we do, we can customized workshop for specific industry or business. Subjected to corporate rates. Contact us for details.

Do you conduct 1 hour lunch blockchain talk for corporates?

Yes we do. Subjected to corporate rates. Contact us for details.

Do you conduct blockchain workshops overseas?

Yes we do. Subjected to overseas corporate rates. Contact us for details.

I am a muslim, what are the food arrangements?

Halal food will be catered for muslims and muslims need to indicate in registration form of dietary preference. We are not responsible for failure to indicate preference, any wrong food catered or consumed.

I am a vegetarian, what are the food arrangements?

Vegetarian food will be catered and vegetarian need to indicate in registration form of dietary preference. We are not responsible for failure to indicate preference, any wrong food catered or consumed.

Is there a deadline to register for the course?

Registrations are on a first-come-first-serve basis and will usually close 3 days before the course commencement date, and limited seats are available.

What courses do you offer?

We offer 2 modules, the full list of current and upcoming courses is available at https://ibs.edu.sg/our-curriculum

What are the course subsidy available?

100% off using SkillsFuture.

50% off NTUC e2i Professional Development for Financial Professional 50% off unfunded course fees for NTUC e2i (UTAP)

30% off for SUSS Staff/Student/Alumni

15% off for General Students & IBS Alumni

Why are the course fees paid by SkillsFuture different from non-SkillsFuture?

It is part of our efforts to help SkillsFuture Singapore to promote SkillsFuture as a national movement and educate Singaporeans to utilize their SkillsFuture credits for courses.

What do you mean by non-SkillsFuture?

Any payment mode that is non-SkillsFuture are cash, Internet/ATM transfer, cheque, PayPal, Cryptocurrency payment.

I only have partial SkillsFuture balance, can I pay in part of SkillsFuture and other payment mode?

Yes, you can.

E.g. SkillsFuture rate is $88, you only have $50 in SkillsFuture, you can pay by SkillsFuture $50 and remainder balance of $38 in other mode except cash.

How do I claim my SkillsFuture credits?

For more information, please refer to SkillsFuture website: http://www.skillsfuture.sg

How do I claim my NTUC UTAP?

Refer to ibs.edu.sg/utap.pdf

Where will the course be conducted?

The course is primarily conducted at either SUSS unless otherwise stated. We will keep attendees informed of the exact venue (via email) within 1 week prior to course date or when the seats are filled, whichever is later, to cater for the participants to ensure a conducive environment.

What should I bring for the course?

It is optional for participants to bring laptop, smartphone or tablet for the hands-on session. It is recommended that participants bring along their jacket and writing materials.

Will food be catered for the course?

Yes, halal lunch refreshments will be catered. It is optional if participant choose to eat elsewhere.

Can I withdraw from course?

Yes, you can withdraw anytime. However, do note that withdrawal irregardless anytime will incure a 20% admin fees. Only 80% of course fees will be refunded. Withdrawal less 7 working days or less before course commencement will entitle to NO refund.

Can I postpone to next course?

Yes, you can request to postpone to next course. Each participant is only allowed a maximum of ONE postponement. However, do note that if more than one postponement, course transfer to another date made 3 working days or less before the course commencement date will be deemed as a no-show and there will be no refund. No additional fees are required to transfer to another course date.

Can I get a refund for withdrawing if I had paid for the course?

All refund upon registration is subjected to a 20% administrative fee.

For SkillsFuture claim, participant need to go into SkillsFuture system and cancel the claim. The credits will be refunded.

For other payment, any rescheduling or cancellation within 7 days prior to the training will not be entitled to any refund. Replacements of participants are not allowed.

Confirmation of cancellation must be via electronic-mail.

The course I’m trying to register is full, what should I do?

We strongly suggest selecting the next available course. We accept walk in, in case there is last minute withdrawal or no-show, however the participant bear the risk of no slot and may be rejected from joining the class

Can I re-sit for the course?

Yes, however you will be put on a waiting list and in the event of empty slot or last minute withdrawn slot, you will be informed to join the course. As there is only 1 re-sit course slot per month, we only allow course re-sit for previous course participant whom are bringing or accompanying a new participant.

What are the payment mode accepted?

PayPal, Internet Banking and Cryptocurrency (Bitcoin & Ethereum) only. We do not accept cash in our efforts to go cashless and paperless.

I registered under my name and made payment, I can’t make it last minute, can I transfer to someone else?

No you cannot, as we view registration very strictly, it must be the person whom registered to attend the course and if there is any claim, to make claim himself.

Can I register for more than one person

No group registration allowed.

During Course

What happens if I did not bring the required requipment or material?

We do not provide spare equipment or material, we advise you can share with a participant or if a mobile phone has the capability to perform the required activity.

What if I need to leave halfway or earlier due to emergency?

For awarding of BU and Certificate of Completion, a participant need to fulfill at least 75% of the attendance and pass an assessment of at least 50%. Failure to do so, the Certificate and BU will not be awarded. Participant may choose to re-sit for the next course without any additional fees for ONE time only.

I registered for the course, but the registration do not have my details

The main reason could be you did not complete your payment before the course and your registration might be cancelled. You need to register as a walk-in during the course. Walk-in are subject to seats availability.

Can I pay by cash as a walk-in?

No, strictly no cash payment allowed.

What are the payment mode accepted during walk-in?

PayPal, Internet Banking and Cryptocurrency (Bitcoin & Ethereum) only. We do not accept cash in our efforts to go cashless and paperless

I fall ill just before or during course date, can I transfer to next course?

Send a copy of your Medical Certificate to admin@ibs.edu.sg within 7 working days for verification, we will proceed to transfer when document are in order. Failure to submit document or conform to timeline will be considered as a no-show and no refund will be given.

I need to travel last minute before or during course date, can I transfer to next course?

Send a copy of your air ticket to admin@ibs.edu.sg within 7 working days for verification, we will proceed to transfer when document are in order. Failure to submit document or conform to timeline will be considered as a no-show and no refund will be given.

Post-Course

Will there be after course support?

We have an official Telegram group with our alumni and staff members inside whom can assist in any question that you may have. We are also still available via email or phone call.

Is there more upcoming courses?

More courses will be coming along, stay tune for more updates.

Is there alumni benefits?

We are currently still working with merchants to provide more benefits for our alumni and identification for alumni to claim rewards or discounts. Alumni enjoys lifetime 15% off future course fees.

Is there any careers or volunteering opportunities

We are actively looking for lecturers to teach and volunteers to help us out during course run and adhoc events. Do write to us to know more.

Do you provide licensing for overseas countries to operate IBS’s brand name and teach IBS’s curriculum?

Yes, we do have a licensing model to allow overseas entities to register a IBS equivalent and teach using our curriculum.

Is IBS open for partnerships or sponsorships request?

We are open to any form of proposals as along it aligns with our vision, mission, core values and ethos.

I have a post course feedback or suggestion, where can I submit to?

Please email admin@ibs.edu.sg

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